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Nordstrom Customer Experience

Mobility Strategy is a project that will significantly enhance the trajectory of Nordstrom’s “mobile first” opportunity by defining the key roles of each mobile channel and critical organizational and technical enablers.

Driving compelling yet seamless web, app, and emerging mobile experiences delivering mutual customer-and-business value while proving fashion authority.

It is an important distinction that any technology should enable the shopper journey, bringing ease, speed, inspiration, and utility to reduce friction.

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